Terms of Service
1. Overview
Welcome to Olsvena (https://olsvena.com). This website provides an online storefront for products presented for sale. Business contact information: Jilin Yuanchang Ticketing Agency Co., Ltd., Room 504, Unit 2, Building 4, Fenghua Meidi Community, No. 955 Huadian Street, Chaoyang District, Changchun; service@olsvena.com; +86 15472462416. By using this website or placing an order, you agree to these Terms of Service to the extent permitted by applicable law. If you do not agree, please do not use the site.
2. Eligibility and Accounts
You must have legal capacity to place orders or obtain any required consent from a parent or guardian. You agree to provide accurate account, shipping, billing, and contact information and to keep any account credentials secure. Notify us if you suspect unauthorized access. We may restrict misuse of an account as permitted by law.
3. Products and Information
We make reasonable efforts to display product features, descriptions, availability, images, and prices accurately. Colors and appearance may differ depending on devices. Product availability may change. Please review the product details before purchasing. If a material error is discovered, we will contact you where appropriate and provide applicable options, including cancellation and refund as required by law.
4. Orders and Acceptance
Submitting an order is an offer to purchase. An automated acknowledgment does not necessarily mean that the order has been accepted. Orders are subject to payment authorization, stock availability, fraud prevention, and other lawful checks. We may decline or cancel an order for a legitimate reason, with any required refund and notice.
5. Prices, Payments, and Taxes
Prices and applicable shipping charges are shown through the storefront and checkout. The final amount and any taxes charged by us will be presented before payment. Payment options are those actually offered at checkout. Your bank or payment provider may impose separate charges. Where applicable, import duties or taxes assessed by authorities may be payable by the recipient, subject to disclosures at checkout and applicable law.
6. Processing, Shipping, and Delivery
Order processing is generally 1–3 business days after successful payment confirmation. Estimated transit after dispatch is generally 7–15 business days, not a guaranteed delivery date. Actual destinations, shipping methods, and fees depend on the options displayed at checkout. See our Shipping Policy for more details.
7. Cancellations, Returns, and Refunds
You may ask to cancel an order before it is dispatched, although cancellation is not assured once fulfillment has begun. Eligible returns may be requested within 30 calendar days after delivery under our Return & Refund Policy. Approved refunds are initiated to the original payment method within 10 business days after approval, or sooner if required by law. Payment-provider posting times may vary. Statutory consumer rights remain unaffected.
8. Acceptable Use
You agree not to use this website for unlawful conduct, fraudulent transactions, infringement of another person's rights, malicious code, automated abuse that disrupts the service, or attempts to compromise the site's security.
9. Intellectual Property
Website content, branding, graphics, and materials are protected by applicable intellectual-property laws. Except where legally permitted, you may not reproduce or commercially exploit them without the relevant rights holder's permission. Third-party trademarks remain the property of their owners.
10. Third-Party Services
The store uses third-party technology and services to facilitate storefront functions and transactions. Third parties may have their own terms and privacy practices. We are not responsible for independent third-party sites outside our control, except as required by applicable law.
11. Privacy
Our Privacy Policy describes how information is collected, used, disclosed, and protected in connection with the site. Please review it before supplying personal information.
12. Warranties and Liability
Nothing in these Terms excludes or restricts consumer guarantees, statutory remedies, or liabilities that cannot lawfully be excluded. To the extent permitted by law, we are not liable for losses arising from misuse of the website, circumstances outside our reasonable control, or indirect losses that are not reasonably foreseeable. These provisions do not limit rights that applicable consumer law makes mandatory.
13. Changes
We may update these Terms to reflect changes in services, law, or operations. Updated terms will be posted on this website. Changes do not retroactively remove rights associated with orders already placed where prohibited by law.
14. Contact
Questions about these Terms can be sent to service@olsvena.com or raised by phone at +86 15472462416. Support hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time).