Return & Refund Policy

1. Return Request Window

You may request a return of an eligible product within 30 calendar days after delivery. This voluntary return period does not limit any longer or additional rights available under applicable consumer law.

2. How to Request a Return

Email service@olsvena.com with your order number, the product you wish to return, and the reason for the request. Include photographs if the item is damaged, defective, or incorrect. Our team will review the request and send return instructions where a return is appropriate. Do not send a parcel to the company registration address or any other address without receiving authorized return instructions.

3. Return Eligibility

For a change-of-mind return, items should normally be unused, in their original condition, and packaged with available accessories and proof of purchase. Reasonable inspection of an item does not remove rights that cannot legally be limited. Items that cannot be returned under applicable law for hygiene, customization, or other legally recognized reasons will be identified as applicable; nothing here overrides remedies for faulty or misdescribed goods.

4. Return Shipping

For an eligible voluntary change-of-mind return, the customer ordinarily pays return-shipping costs unless applicable law requires otherwise. Where goods are defective, damaged on arrival, or incorrect, we will bear the reasonable applicable return cost or provide another lawful resolution. We will explain the authorized return method during the return process.

5. Return Destination

The return destination depends on the order and the authorized return arrangement. We will provide the address and instructions when a return is approved. Room 504, Unit 2, Building 4, Fenghua Meidi Community, No. 955 Huadian Street, Chaoyang District, Changchun is the company address and is not an automatic return warehouse or parcel receiving location.

6. Inspection and Approval

Once a returned item is received where necessary, we may inspect it to determine whether it meets the applicable return conditions. We will notify you of the outcome. When a refund is due under mandatory consumer law, that law prevails over any voluntary return conditions in this policy.

7. Refund Timing and Method

Approved refunds will be initiated within 10 business days after refund approval, or within any shorter period required by applicable law. Refunds are normally sent to the original payment method unless otherwise required by law. Your bank or payment provider may need additional time to post the funds. The initiation date and the date the money appears in your account may differ.

8. Fees

We do not charge a restocking fee. Any permissible original shipping-cost treatment or return-shipping allocation will depend on the reason for return and applicable law.

9. Cancellations and Exchanges

Contact us as soon as possible to request cancellation before dispatch. Once a parcel has entered fulfillment or shipping, cancellation may no longer be possible; a return may still be available. Exchanges are subject to the relevant product's availability and the applicable return process. For a defective or incorrectly supplied product, your statutory remedies apply regardless of stock availability.

10. Consumer Rights and Contact

This policy does not limit statutory rights concerning faulty, damaged, misdescribed, or otherwise nonconforming goods, including any mandatory withdrawal or refund rights that apply in your location. Contact service@olsvena.com or +86 15472462416. Support hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time).