Shipping Policy

Order Processing

After successful payment confirmation, orders are generally prepared for dispatch within 1–3 business days. Business days exclude weekends and public holidays relevant to order processing. During periods of high demand or when additional checks are needed, processing may take longer. We will communicate significant issues when reasonably possible.

Estimated Delivery

Following dispatch, estimated transit is generally 7–15 business days. This is an estimate rather than a guaranteed arrival date. Total time to receive an order includes both order processing and transit, which are separate periods. Carrier capacity, destination, customs processing, local conditions, and holidays may affect delivery.

Where We Ship

Available delivery destinations, carriers, and shipping options are determined by the address entered and the delivery services shown at checkout. An order cannot be placed for a destination that the checkout does not support. We do not promise delivery to every country or region.

Shipping Charges

The shipping charge, if any, is calculated and displayed at checkout before payment. The charge depends on the available shipping option and destination. No free-shipping threshold is promised by this policy.

Tracking and Order Updates

Where tracking is available for your shipment, relevant tracking information will be provided through the order communication or customer account. Tracking scans can take time to appear after dispatch. If you are unable to locate tracking information, contact service@olsvena.com with your order number.

Address Accuracy and Unsuccessful Delivery

Please check the delivery address before submitting an order. If you notice an error, contact us promptly. We will try to help before dispatch when operationally possible; changes cannot be guaranteed after fulfillment begins. If a carrier is unable to deliver, contact us so we can review the situation and applicable options. Any costs or remedies will be handled under applicable law and the circumstances of the shipment.

Duties and Import Charges

International shipments may be subject to customs inspections, import duties, or taxes. Whether these amounts are included at checkout depends on the destination and the specific order disclosures. Do not assume all import fees are prepaid. Where charges are due directly to authorities or carriers, they may be the recipient's responsibility, subject to applicable law.

Delayed, Lost, Damaged, or Incorrect Shipments

If an order is significantly delayed, appears lost, arrives damaged, or contains the wrong product, email service@olsvena.com with your order number and a description of the issue, adding photographs if relevant. We will investigate and provide an appropriate resolution in accordance with applicable consumer rights. Reporting an issue promptly helps us review it, but does not remove mandatory legal protections.

Contact

Olsvena — service@olsvena.com | +86 15472462416
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)