Privacy Policy

1. Introduction and Contact

This Privacy Policy explains how personal information may be collected, used, and disclosed when you visit https://olsvena.com, interact with the storefront, contact us, or place an order. Business contact: Jilin Yuanchang Ticketing Agency Co., Ltd., Room 504, Unit 2, Building 4, Fenghua Meidi Community, No. 955 Huadian Street, Chaoyang District, Changchun, service@olsvena.com, +86 15472462416.

2. Information We Collect

Depending on how you use the website, information processed may include your name, email address, telephone number, billing and delivery addresses, order details, purchased products, customer-service communications, account details, device and browser data, IP address, interaction data, and information necessary to assess orders and prevent fraud. Payment details are handled through the payment services offered at checkout; we do not need to receive the complete payment-card number to process a purchase.

3. Where Information Comes From

We receive information directly from you when you submit forms, create an account, place an order, or contact support. Some technical and usage information may be collected automatically through storefront systems, cookies, and comparable technologies. Transaction and delivery updates may be received from payment, logistics, and other service providers involved in your order.

4. Why We Use Information

We use relevant information to operate the website, provide products and order support, process purchases and payments, fulfill deliveries, respond to requests, administer accounts, detect fraud and security incidents, maintain business records, meet legal obligations, and handle returns and refunds. Where marketing is offered and permitted, we may use contact information to communicate offers based on the permissions and choices that apply to you.

5. Legal Bases Where Applicable

Where laws require a legal basis for processing, the basis may include performance of a purchase contract, compliance with legal obligations, legitimate interests such as security and customer service where those interests are not overridden by your rights, or consent where required, including for certain marketing or nonessential tracking.

6. Service Providers and Disclosures

The storefront is hosted using Shopify commerce technology. Information may be shared as needed with relevant hosting, payment, shipping, communications, fraud-prevention, and professional service providers to operate the store or comply with law. We may also disclose information in response to valid legal requests or as part of a lawful business transition. We do not describe any optional advertising or analytics vendor as active unless it is used in the operation of the site.

7. Cookies and Similar Technologies

The site may use essential cookies and similar technologies for cart, account, site security, preferences, and basic functionality. Nonessential analytics or advertising technologies, if used, may require a consent or opt-out choice depending on your location. Your browser settings can block certain cookies, although doing so may affect functionality. Where a cookie-preference or privacy-choice control appears on the website, you can use it to manage the available choices.

8. Marketing and Privacy Choices

If you subscribe to promotional emails, you may unsubscribe using the link in those messages or by contacting us. Where applicable privacy law gives you the right to opt out of targeted advertising, sharing, or sale as legally defined, you may submit a request through service@olsvena.com or use any applicable site privacy control. We will process requests under the requirements of the relevant law.

9. International Transfers

Because ecommerce services, providers, and support activities may operate across borders, information may be processed in countries other than your own. Where required, we apply appropriate safeguards for international transfers under applicable privacy law.

10. Retention and Security

We retain personal information for as long as reasonably necessary to provide services, maintain transaction records, resolve disputes, prevent misuse, and satisfy legal obligations. We use reasonable organizational and technical measures designed to protect information, but no electronic transmission or storage system can be guaranteed completely secure.

11. Your Rights

Depending on applicable law and your location, you may have rights to access, correct, delete, or receive a copy of your personal information; object to or restrict certain processing; withdraw consent; and appeal or lodge a complaint with a regulator. To make a request, email service@olsvena.com. We may need to verify your identity and may retain information when legally required. We will respond within the applicable legal timeframe.

12. Children's Privacy

The website is not intended for children who lack legal capacity to make purchases without appropriate consent. We do not knowingly seek personal information from children in violation of applicable law. If you believe a child has provided information improperly, please contact us.

13. External Websites

Links to external sites may take you to services governed by their own privacy policies. Review those policies before sharing personal information with them.

14. Changes and Contact

We may revise this policy as our operations or legal obligations change. The current version will be made available on the website. Questions or requests can be sent to service@olsvena.com or raised by phone at +86 15472462416 during Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time).